Ridge Runner Day Care Policies
Pet Care Clinic of the High Country, PLLC
Thank you for choosing our facility to keep your pet while you are busy! We provide quality day care with a personal touch – every attempt will be made to give each of our guests individual love and attention during their day with us. Your pet will be under the direct supervision of our veterinary technicians and lodging staff with on-site veterinarians and our emergency service just next door.
To ensure the protection of all of the pets in our care, we require that all pets be fully vaccinated for basic diseases. For dogs, this includes distemper/parvo, rabies and bordetella. For cats, this includes FVRCP and rabies. If your pet’s vaccines are not current or if you are unable to provide proof of vaccination at the time of admission, appropriate vaccines will be administered and you will be charged accordingly.
*Proof of vaccinations must be from a Veterinarian or other credible source*
INTERNAL / EXTERNAL PARASITES:
All pets must be free of parasites, including fleas and ticks. If any parasites are observed during your pet’s stay, appropriate medications will be administered and the you will be charged accordingly.
RIDGE RUNNER DAY CARE HOURS:
Monday – Friday: 7am – 7pm
DAY CARE SCHEDULE:
730am - 10am - Drop-off & Playtime
10am - 1030am - Break & Snack
1030am - 1230pm - Playtime
1230pm - 230pm - Nap Time
230pm - 430pm - Enrichment Time
430pm - 630pm - Pickup & Playtime
*Enrichment does not include training
*Playtime location is weather dependent
*There is limited space - Starting out we will be scheduling only 6 Day Care pets per day, on a first-come, first-served basis
DAY CARE RATES AND PAYMENT:
The Day Care rate is $18.00 per pet per day. Payment in full is expected when your pet is picked-up.
If your pet requires medical attention while in our care, we will make every attempt to contact you to inform you of the situation. If we are unable to contact you at the emergency number provided, your pet will be treated as we deem necessary either at our on-site veterinary facility or at the neighboring emergency clinic depending on the nature of the condition. We are happy to provide an allowance of up to $300 for any accidents, injuries or illnesses that occur as a result of staying at our facility. The pet’s owner will be responsible for any medical charges over and above this amount or if the condition is deemed to be unrelated to their stay with us. This allowance will also provide appropriate medications should your pet develop problems from environmental or dietary changes during their stay or within 7 days of discharge. We take great care so that these problems won’t occur. Despite our best efforts, however, sometimes issues like vomiting, diarrhea, coughing and sneezing may be noticed.
Please notify us if there is any change of plans in your pet’s scheduled release date. If you do not notify us of a change in your pet’s departure date or we are unable to reach you or your authorized agent for a period of 14 days after your pet’s scheduled release date, we will consider your pet abandoned. Please be advised that the pet owner will be responsible for the fees accrued and any other fees or legal services incurred by the facility as a result of the abandonment.
Our outdoor exercise area has small enclosures for private activities in addition to large, open, fenced areas. We will take every precaution when evaluating a pet’s potential for safely interacting with other pets. Pets can also be leash-walked only if owners prefer this option. Please notify us at check-in if your pet has a history of not playing well with others.