Thank you for choosing our facility to keep your pet while you are away! We provide quality lodging with a personal touch – every attempt will be made to give each of our guests individual love and attention during their stay with us. Your pet will be under the direct supervision of our veterinary technicians and lodging staff with on-site veterinarians and our emergency service just next door.

VACCINATION REQUIREMENTS:
To ensure the protection of all pets in our care, we require that all pets be fully vaccinated for basic diseases. For dogs, this includes Distemper/Parvo, Rabies and Bordetella. For cats, this includes FVRCP and rabies. If your pet’s vaccines are not current or if you are unable to provide proof of vaccination at the time of admission, appropriate vaccines will be administered, and you will be charged accordingly.  We do recommend vaccines be administered at least 2 weeks prior to lodging for full protection.  If your pet is vaccinated at the time of arrival, there is risk involved and we will not be responsible for any associated illnesses.
*Proof of vaccinations must be from a Veterinarian or other credible source*

INTERNAL / EXTERNAL PARASITES:
All pets must be free of parasites, including fleas and ticks. If any parasites are observed during your pet’s stay, appropriate medications will be administered, and you will be charged accordingly.

RIDGE RUNNER HOURS:
Monday – Friday: 7am – 7pm
Saturday & Sunday: 8am-10am, 4pm-6pm

LODGING CHECK-IN HOURS:
Monday – Friday: 3pm – 6pm
Saturday & Sunday: 4pm – 6pm

LODGING CHECK-OUT HOURS:
Monday – Friday: 8am – 11am
Saturday & Sunday: 8am – 10am

**An additional fee of $18 will be applied for pets checking in prior to the check-in time.
**An additional fee of $18 will be applied for pets checking out later than the check-out time.

LODGING RATES AND PAYMENT:
Lodging rates are calculated on a per night basis. Payment in full is expected when your pet is picked-up.

Feline Lodging:
Base Cost: $20/night (single unit)
                        $30/night (double unit)

Canine Lodging:
Base Cost:
$25/night per pet, for a single unit
                                                                                      $50/night per pet, for double connecting unit (based on availability)

    Extra Options for Canine Lodging:
                             Access to Lodging Camera: +
$5/night surcharge. 
**Camera units must be requested at the time the lodging reservation is made and
access information will be provided at the time of check-in.**

        Bear Level (light activity): +$0/night surcharge, normal walks but no extended dog park time
Deer level (moderate activity): +$5/night surcharge, one session (20-30 min.) in dog park
               Chipmunk level (high activity): +$10/night surcharge, two sessions (20-30 min. each) in dog park

Additional pets qualify for a $5/night discount when housed together
Max Total Weight = 100 pounds per housing unit
Max Total Pets = 2 per housing unit

PERSONAL BELONGINGS:
Feel free to bring any toys, treats or personal items that might make your pet’s stay more comfortable. We provide an elevated bed and a fleece pad for each pet. You may bring your own bedding, but please be advised that personal bedding can become soiled or misplaced in the process of cleaning and many of these items cannot be laundered. We cannot be responsible for any items that are lost or soiled – collars and leashes may not be left at any time. We feed Science Diet Sensitive Stomach & Skin dry and canned food, but you are welcome to bring your own food as well.  If you do bring your own food, please bring no more than your pet’s stay will need due to limited storage space.

MEDICAL CONDITIONS:
If your pet requires medical attention while in our care, we will make every attempt to contact you to inform you of the situation. If we are unable to contact you at the emergency number provided, your pet will be treated as we deem necessary either at our on-site veterinary facility or at the neighboring emergency clinic depending on the nature of the condition. We offer a limited variety of medications at no cost to you to treat any respiratory or gastrointestinal conditions that may develop due to environmental or dietary changes during their stay or within 7 days of discharge. We take great care so that these problems won’t occur. Despite our best efforts, however, sometimes issues like vomiting, diarrhea, coughing and sneezing may be noticed.

BATHING:
It is our policy that all pets be clean when they are ready to go home – this generally means a light rinse and not a full bath. You can request that your pet have a full bath on the morning of discharge (dogs only) with the cost of this service charged to you. If you request a bath, we ask that 10AM be the earliest pick-up time to allow enough time for washing and drying.

ESTRUS POLICY:
If your pet is in heat during her stay with us there will be an additional charge of $5 per day.  This charge will be for daycare as well as lodging.  The extra charge will be used to cover additional steps that will need to be taken to prevent unwanted mating.  If your pet is in heat while she is with us she will not be allowed in our dog park area with any other pets.

CANCELLATION POLICY:
Please notify us of any cancellation that needs to be made as soon as you can.  After two no shows, you will be asked to make a non-refundable payment for your pet’s lodging or daycare at the time you make your pet’s reservation.

HOLIDAY POLICY:
During major holidays we will not offer daycare services.  For all lodging reservations made on or around a holiday, you will be asked to make a non-refundable deposit to cover half of your pet’s reservation at the time you make the reservation.  This deposit will be strictly towards your pet’s lodging and will not include any exams, vaccinations, or preventive medications you have requested for your pet while your pet is staying with us. 

ABANDONMENT:
Please notify us if there is any change of plans in your pet’s scheduled release date. If you do not notify us of a change in your pet’s departure date or we are unable to reach you or your authorized agent for a period of 14 days after your pet’s scheduled release date, we will consider your pet abandoned. Please be advised that the pet owner will be responsible for the fees accrued and any other fees or legal services incurred by the facility as a result of the abandonment.

GROUP ACTIVITIES:
Our outdoor exercise area has small enclosures for private activities in addition to large, open, fenced areas. We will take every precaution when evaluating a pet’s potential for safely interacting with other pets. Pets can also be leash-walked only if owners prefer this option. Please notify us at check-in if your pet has a history of not playing well with others.

828-268-1419
1614 NC Hwy 105
Boone, NC 28607